Legal

Complaints

We take complaints seriously and aim to resolve them quickly and fairly. This page explains how to raise one and what happens next.

1. How to lodge a complaint

Email support@myeta.online with a description of the issue, any relevant reference numbers, and your preferred outcome. We aim to acknowledge every complaint within 2 business days and resolve most within 10 business days.

2. Escalation

If a complaint concerns the conduct of our registered migration agent (MARN 0902045), you may also raise it directly with the Office of the Migration Agents Registration Authority (MARA) via the official register: https://portal.mara.gov.au/search-the-register-of-migration-agents/register-of-migration-agent-details/?ContactID=a05b1fd2-a252-e311-9402-005056ab0eca.

3. What we can’t resolve

Complaints about a government decision itself (approval, refusal, processing time) must be directed to the relevant government authority — we did not make that decision and cannot change it.

4. Contact

My ETA Online Ltd
71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
support@myeta.online